The new facility functions as an innovation hub tasked with refining digital workflows and increasing operational visibility. By leveraging Genpact’s expertise in data and automation, the center will serve as a cornerstone for Nestlé’s strategy to transition its shared services into a more agile, technology-enabled framework. Tarun Chopra, Genpact’s unit leader for consumer goods, emphasized that the collaboration is designed to produce measurable business impact through the deployment of sophisticated AI solutions.
Nestlé and Genpact Launch AI-Driven Capability Center in Hyderabad
Nestlé Business Solutions is establishing a new Global Capability Center in Hyderabad, India, in partnership with Genpact. The collaboration aims to overhaul Nestlé’s global business operations by integrating advanced process intelligence and agentic AI to drive digital adoption and consistency across the company’s worldwide network.
For Nestlé, the choice of Hyderabad reflects a strategic bet on the region's technical talent pool. Luca Fichera, head of Nestlé Business Solutions, noted that the site represents a significant chapter in the company's growth, intended to foster a more scalable service network. The center will prioritize continuous process improvement, moving beyond traditional shared services to focus on data-driven outcomes that support Nestlé’s global scale.
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