Cedar Debuts AI Agent Platform to Automate Patient Medical Billing

The Kora Platform integrates directly with existing electronic health records and call center infrastructure, shifting patient engagement from static notifications to real-time, conversational interactions. By leveraging a decade of data covering over 1.5 billion patient interactions, the system can distinguish between a patient who is confused, one requiring financial assistance, and one ready to pay. This capability is critical as self-pay balances continue to climb; nearly 40% of collectible revenue now comes from uninsured patients, a figure that has grown by 54% over the last three years.

Unlike standard chatbots, Kora maintains context across the entire care journey, allowing patients to resolve complex issues like insurance documentation or denied claims over several weeks without needing to restart the conversation. Early deployments have shown promise, with the system handling over 600,000 inbound calls at a 40% containment rate. According to ApolloMD Chief Revenue Cycle Officer Tennille Lizarraga, the platform provides a less threatening way for patients to navigate financial struggles. While the system automates routine tasks, it remains under provider control, with human oversight reserved for clinical matters or complex escalations.