Lumena Litts Recognized for Five Decades of Automotive Leadership

Litts began her career as a file clerk and cashier, eventually climbing the ranks during an era when the automotive service sector was almost entirely male-dominated. By 1992, she was serving as the fixed-operations director at Vero Beach Chrysler, Jeep and Dodge in Florida, where she spent over two decades refining the metrics of dealership efficiency. Her expertise in documentation and operational oversight became the foundation for her later transition into independent consultancy.

Since launching QB Business Solutions in 2015, Litts has focused on bridging the gap between manufacturer reimbursement rates and actual retail costs. Her firm assists dealerships with complex warranty claims and provides real-time analytics to track growth. Grounded in a philosophy of accountability—where clients see tangible results before payment—Litts has secured industry honors, including the FCA Excellence Award and the NCM 20 Group Dealer Fixed Operations Award. She continues to advocate for the necessity of lifelong learning for those navigating the complexities of modern automotive retail.